Creating a standard work service
By pre-defining the characteristics of a service, it’s easy for demand managers to request work to a team. Demand managers no longer need to estimate and guess how long it will take to perform the service, they only need to know how much units of the service they need. Binocs will take care of the rest based on the standard work configuration.
Click create standard work. The service detail is shown where you can configure the standard work.
- Optionally choose your own code. Binocs proposes a code (=unique identifier), but the code can be overwritten.
- If the service exists in another system it’s advised to use the same codes for easy cross referencing.
- Tip: if you can choose, human readable codes are easier to understand & remember.
Give the service a description. Think about the demand managers who need to understand what the service is about when they choose! So don’t be afraid to put too much information in the description.
- Assign team(s). By assigning a team the service will become part of the team service catalog. This means:
- Demand managers can request this service from the assigned team.
- The service will appear in the competence matrix of the assigned team.
Pick if performed in batch or not.
Not in batch: Binocs will plan demand items for this service unit per unit.
In batch: Binocs will try to combine demand items for this service and fill batches as much as possible to gain efficiency. E.g. if the service is batched and the maximum batch size = 9. If 3 demand managers request 6 units of the service each, Binocs will combine them and plan 2 batches of 9 units.
Choose the unit(s) to request this service. Demand managers can only request the service in this unit. The units you can choose are the defined unit types.
If batched define: Minimum batch size: If Binocs can’t combine demand to create a batch of this size, the demand items will not be planned and pushed to the next week (where they can be potentially combined with other demand items to reach the minimum batch size).
Maximum batch size: Binocs will try to combine demand to plan batches of this size. See explanation above —> In batch.
Average failure ratio: For each batched service, Binocs will plan extra time for the estimated failed units. E.g. if the failure ratio = 20% and 10 units of the service are requested, Binocs will plan 12 units.
- Set number of batches per week. Binocs will never plan more than this amount of units (when not executed in batch) or batches (when executed in batch). If there are more units demanded, Binocs will try to plan them a week later.
The general information of the service is configured. You can now start defining the activities needed to perform this service.
Remark: the information is saved automatically, so no need to click save or search for a save button.
Want to know more about the activities? Learn how to add activities to the standard service.
Noticed the status of the standard work? Learn what the statuses mean.
Add tag to service
- Click add tag
- Choose one of the suggested tags in the dropdown list or enter a few letters to get a dropdown list with a more narrow selection of tags. If the tag you like to add doesn’t exist yet, create a new tag by entering a name and selecting the tag type in which you like to add the new tag.
Tip: when entering the tag name, check in the dropdown list if the tag is already created.
Remark: Per tag type you can only add 1 tag. New tags can only be added to open tag types. When no new tags are allowed, choose a tag from the predefined tag list.
You like to create a new tag type within service tag type? Learn how to add tag types.